Why are we still using discussion forums?

Two mobile phones with speech bubbles

Digital education reading group: July 2026

For the July Digital Education Reading Group, I’d like to begin with a provocative proposition about one of online learning’s most familiar features:

Most discussion forums should be killed. The question is, which ones deserve to survive?

Discussion forums have been a part of online learning for more than two decades. They have helped students build communities, discuss ideas, ask questions and receive support from tutors and peers. But as conversational AI becomes more widely used, many of the functions traditionally served by discussion forums can now be provided more quickly and, in some cases, more effectively by AI. 

My starting point is deliberately sceptical: many discussion forums are being used for purposes that may now be better served by other tools. The more important question is: which forums deserve to survive and under what conditions?

Beyond “forums versus AI” 

Framing the discussion as “forums versus AI” misses the point. The real question is whether a particular activity is achieving something educationally worthwhile and whether a discussion forum is the best way to achieve it. If a forum is mainly being used for routine clarification, generic weekly discussion, tokenistic participation or delayed question-and-answer support, then we should be honest about whether it still earns its place. 

A design question 

The future of the discussion forum is not guaranteed by tradition. It has to be earned through design. In this session, we will consider whether common forum activities should be killed, kept, redesigned or blended with AI support.  

Looking forward to a lively discussion about the future of discussion forums and how AI challenges us to rethink one of online education’s most familiar learning activities. 


List of topics discussed at previous meetings

Photo by Omar:. Lopez-Rincon on Unsplash